Frequently Asked Enrollment Questions

Get answers to common questions

Tenemos la solitcitud en 12 idiomas. Para traducir la solitcitud en español, visite y utilice el menú desplegable que se encuentra en la esquina superior derecha.

You do not need to reapply. Your center should have already provided you with relevant instructions on how to return to your site for the 2024-25 school year.

If you already submitted a full application, you do not need to reapply online. Your local site has your application and will be in touch with you about next steps. But be careful (!): an interest form is not the same as an application. If you want to get an update, you can reach out directly to them.

You do not need to reapply. We have your application and will process it.

Your application cannot be processed (submitted) until all your documents have been uploaded into the application and the submit button has been entered. However, you can fill out the rest of the application in the meantime and your application will save automatically, and you can come back to it later when you have your documents. You can also complete the application on your mobile device and use it to scan/take a photo of your documents when you are ready.

Please reach out and call us at 844-745-7735 and we will assist you.

We welcome all children with exceptionalities! If your child has an IEP or IFSP, please be prepared to share information about your child’s special needs (eg, IEP, 504 plan, etc) with your provider when your application is processed. If you suspect your child has an exceptionality, or is in the process of having an IEP developed, please choose the option “suspected/in progress”.

Use the gross income listed on your documentation – which is the total amount you make before taxes and other deductions are taken out. Choose the payment frequency that makes the most sense to you: weekly, bi-weekly (every two weeks), semi-weekly (the 1st and the 15th of the month), monthly, or yearly.

You can still create a profile for children who are not 3 or 4 by/on September 1st. However, you will not be able to begin the application until they are age eligible. We are working on including Early Head Start, and the limited state funded infant and toddler seats available. But for now, the online application is only for pre-k for 3 and 4 year olds.

When you apply through Free Philly Pre-K, you fill out one application and can apply to multiple pre-K programs. The online application is available in 12 different languages, is mobile-friendly, and automatically saves your information as you complete it. The online application also acts as a receipt when you submit it, so we can review your application together if there are any questions. If you apply by paper, you will need to submit an application and a copy of your documents to each pre-K program.

If you do not have an e-mail address, please contact us at 844-745-7735 and we will assist you. If you would like to create one, some simple instructions can be found here:

Seat availability is regularly updated on the website typically every two weeks.

Eligibility Calculator
Use the Eligibility Calculator to find out if you qualify for child care and pre-K funding.
Call Center
For help locating and applying for pre-K and other quality child care programs, call 844-PHL-PREK (844-745-7735).